Warranty Compliance Manager

Warranty Compliance Manager with Jabra

Join the world’s oldest start-up and turn up the volume on your career

At GN Audio Jabra we lead major technology shifts to provide innovative intelligent audio & video solutions that truly make the world look and sound better.

Do you want to put your warranty compliance experience, skills, and knowledge to use making a real difference at Jabra?

Then grab this exciting opportunity to join Jabra to play a spearheading role in driving and coordinating warranty content and processes to ensure full compliance with legal and commercial guarantees to obtain optimal customer satisfaction and brand perception across GN Audio brands by engaging stakeholders and resources. 

To succeed in this role, it is vital that you:

• drive and coordinate all warranty compliance related activities through focused timely deliveries in accordance with warranty legislation requirements

• actively contribute to positive brand perception of Jabra within our customer base by ensuring full warranty compliance

• are able to create structure, show accountability and a collaborative spirit in a cross-functional setting

Your responsibilities include:

• Act as main warranty support point of contact globally for organization, consult with Legal and reply to warranty compliance questions from e.g., Product management / Sales / Marketing / Support & Services

• Ensure warranty compliance is integrated into our product development process.

• Drive reviews to ensure warranty period and warranty mentioning is consistent across online, offline materials and apps

• When new products are introduced or discontinued, coordinate and review changes to warranty content/processes, maintain warranty change log, and handle internal communications to main stakeholders

• Gather market/legal input on new warranty legislation, facilitate briefings/reviews of changes, prepare analysis of impact, and coordinate warranty content optimization/process changes for all GN Audio brands

• Guard warranty compliance and handling within GN Audio through engagement with stakeholders being affected by or using warranty terms and secure GN Audio are communicating, and honoring warranty based on compliance and legal rules

We believe that your personality is an important factor leading to success in the role

You are excellent at stakeholder management, and you collaborate naturally with others to create results. You thrive in an environment with a strong entrepreneurial spirit which requires that you are self-driven and effortlessly will create structure in your work and projects.

You naturally take responsibility for projects, and you see yourself as ambitious and we expect you to be analytical and data driven.

We invite you to apply if you can recognize yourself in the below:

• 2+ years’ track record of working cross-functionally in a global and commercial context within warranty

• Bachelor's degree in Business administration, Law, or related field

• Basic knowledge of legal/commercial guarantees

• Good commercial understanding with basic financial knowledge

• Excellent verbal and written communication skills in English with ability to explain complex legal material in simple terms to stakeholders at all levels

• Able to work independently and take ownership delivering high-quality work with thorough attention to detail always with a customer centric approach

• Are self-driven and do not shy away from taking on complex challenges

• Promote a culture of open, honest, and respectful communication

• Having experience with product development and management is a plus

The position is placed at the heart of GN Audio’s HQ in Ballerup. You will join our Global Product & Portfolio Management team. More specifically, you become a part of the In-Market & Portfolio team with 13 dedicated colleagues, reporting to Lars Rasmussen, Senior Director, Head of In-Market & Portfolio.

Would you like to know more?

To apply, use the ‘APPLY’ link no later than March 24th, 2023. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible. 

If you want to know more about the position, you are welcome to contact Lars Rasmussen, Senior Director, +45 28101693.

The GN culture
GN’s values listen, challenge, and transform form our culture. We greet every day with energy, engagement, and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.

Our workplace offers plenty of different benefits and flexibility to keep us happy and healthy and allow us to focus on what matters to us in and outside of work. We hope you are curious to explore and engage in the recruitment process with us.

GN enables people to Hear More, Do More and Be More, driven by deep understanding and commitment to customers’ unique needs, innovation leadership and commercial & eco-system excellence. We leverage the synergies between its medical, professional and consumer competencies and drive growth by delivering uniquely and increasingly individualized customer experiences in our products and solutions.