Customer Service Officer (VIE)

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

We are currently looking to recruit a Customer Service Officer in VIE for our team located in Stockholm, Sweden.

Your main Responsibilities:

· Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines.

· Receive, process and monitor proactively the orders until Customer payment in accordance.

· Managing Invoicing and financial confidential modules in SAP system

· Maintain accuracy and validity of the price lists, order book and manage Customer data base

· Support the management with regular status and performance reports in relation to both internal and external customers using Customer dashboard

· Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.

Your Qualifications:

· 1-2 year experience with customer interface is preferred

· Degree in Engineering or Business Administration or equivalent qualification

· Business proficient in English

· Other languages (Nordic) will be a plus

· Excellent knowledge in MS Excel

· Excellent knowledge in SAP

As our ideal candidate:

· You have operational effectiveness/accountability

· You are good at collaboration/teamwork

· You know how to communicate with transparency

· You are motivating & inspiring

· You have courage to challenge status-quo and try something new

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.