Customer Service Leader
Stockholms län |
Customer Service Leader
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, trams and e-buses to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where 75,000 people lead the way to greener and smarter mobility, worldwide.
Join us as a Customer Service Leader in Stockholm, Sweden and you will be looking at a career-defining role
Making Train the most attractive mobility solutions for people and freights by ensuring railway fleets are reliable, available and maintained through their life cycle.
You will be the customer primary point of contact to supply equipment and spare parts or railway vehicles. You will handle customer enquiries, providing quotation and ensure their deliveries. As part of a global organization, you will coordinate with internal stakeholders to ensure material deliveries from different sites within Alstom.
You will develop best value offers to Alstom customers, by developing through continuous improvement pro-active proposals. Managing the customer portfolio, you will secure the profitability expected by Alstom management, following the governance cycle.
Within this role, you will have a high degree of autonomy to make decision, create your network across the organisation, and establish a career path that is open for international missions in the future.
Your profile and mindset
AGILITY: You have an open mind to consider different opinions, also not afraid to speak up to challenge status-quo. You can deal with uncertainty and additional requests coming out of the normal cycle.
INCLUSIVITY: You are comfortable in an international and multi-cultural environment; diversity and inclusivity are your way of life.
RESPONSIBILITY: You are result driven and enjoy solving complex problems; customer oriented mindset; deliver on-time for you is trouble-free.
Your key responsibilities?
• Pro-active sales, answer customer requests and prepare quotations, follow up on quotations, and secure orders. Handling orders until delivery and invoicing.
• Establish and permanently maintain customer contact. Manage the customer relationship and influencing upcoming business opportunities.
• Build successful and long-term relationships with the customer
• Ensure customer satisfaction and to resolve any customer concerns that may arise.
• Participate in customer meetings and meetings with other functions e.g. procurement and engineering
• Development / Improvement of our offer and processes.
Support in Product and Marketing documentation.
Bachelor or Master in Engineering or Business Administration
1 – 2 years of working experience within industry role
Experiences interfacing daily external stakeholder (customer, supplier, …) and relationship-building skills are required for the role
Strong analytical and interpersonal skills, excellent organizational skills, and time management
Willingness and drive to continuously improve
Understanding of supply chain and material planning
Team player with a positive attitude and enjoy working with process improvements
Fluent in English and Swedish
Knowledge of the railway industry
Previous experience in a technical sales role
Global industry knowledge would be a benefit for this position
Knowledge in business intelligence, negotiation skills, and planning
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
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